Improving Online Consumer Confidence
The Importance of Building Online Trust to Increase Conversion
Revised June 27, 2018
Originally Published July 30, 2009
If the ever growing number of competitors in any given industry weren't enough, or the scammers & hackers, there's other factors to consider that greatly affect consumer trust online.
Due to the increasing number of online data breaches and online fraud, consumers today are extremely weary of with whom, and how they transact business online.
For a business to succeed and convert website visitors into legitimate online sales or leads, the website MUST portray security, confidence, customer service, and professionalism.
Without these core factors, gaining a new online consumer's trust is VERY difficult, yet not impossible.
By following a few simple guidelines, a company's online presence can dramatically improve consumer confidence, and increase online conversion ratios.
Whether the purpose is to sell a product or service, or simply generate leads; the requirements for increasing the credibility of an online presence remain the same.
1. Consistent Branding & Presence
When researching a company's legitimacy, consumers will often check out numerous resources; from the website to social media platforms (Facebook, Twitter, etc) and more.
For this reason, it's imperative to make sure the company has a consistent presence on all major platforms and venues. Often, scammer sites will only focus on one platform to take advantage of users.
For example, many scammers may only post on Facebook in an effort to attract Facebook users; but won't have the same presence on other platforms such as Twitter or LinkedIN.
To portray legitimacy, companies must have a consistent branding theme through all online platforms with which they participate. This shows consumers that the business is for real, and not some fly-by-night scam that will be gone tomorrow.
Some of the major platforms most any business today should maintain a presence with are:
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