Quick Tidbits

Steps When Hacked

Published February 14, 2019

When hacked, it's important to take the following steps immediately:

  • If it's an email hack, it was most likely a virus from a compromised email

    • First run a virus scan. Search Google for "free virus scanners" or find a couple free options in our Goodies section

    • Once determined the computer is virus free, update the email password:

      • If they use Premium email services, change their password via the control platform.

      • Passwords for business and sensative email services should follow these guidelines:

        - New passwords should not be password
        - New passwords should not be abc123
        - Username should not appear in password
        - First name should not appear in password
        - Last name should not appear in password
        - New password should be at least eight characters long
        - New password should contain at least 1 uppercase alphabet (A-Z)
        - New password should contain at least 1 special character (!@#$-=_+*)
        - New password should contain at least 1 number (0-9)
        - New passwords should not contain a quote "
        - New password should not contain a single quote '
        PLEASE NOTE: Premium email services often check for suspicious activity, and sometimes will catch virus hacks such before the customer even knows it happened due to the large amount of outgoing mail.

      • If using a free hosting email, change the password via the hosting interface.
        PLEASE NOTE: If the hack happened on the free hosted email, open a Support Ticket with the hosted email service immediately. Tell them what happened, that supposedly email was hacked, let them know the password has been already changed, and any other information; then ask that they run their own check to make sure they don't see any other security breaches.

    • Once the password is updated, change the password on all devices that access that email account to the new password.

  • If it's a website that was supposedly hacked, then:

    • Immediately notify the company's IT support team.
    • Open a Support Ticket with the website host or datacenter, giving them all pertinent information.
Steps When Hacked

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